Cancellation Of Order
1. Cancellation of an order is possible only within 24 hours of placing an order.
2. Partial cancellation in terms of reducing the number of items is possible unless it violates with the minimum order quantity norms for that particular item.
3. Cancellation of an order is not possible if any customization is involved.
4. If the order is packed & shipped, cancellation would not be possible .
5. Refund, once the cancellation is accepted will be processed within 10 working days. The mode of refund would be through credit note. No cash refunds..
Returns & Exchange
We accept a return on the following situations.
1. If the items are damaged or did not meet the specification as per the item description or customer preference mentioned in order.
2. If the items are damaged.
We do not accept returns on the basis of dislike once it is delivered, as we provide real time images and videos in product description. Customer can perceive the actual look and feel by looking at these images / videos before placing order.
We do not accept returns due to Transit delays, as it is highly unpredictable and out of our control.
Any fault in the product should be immediately communicated to us in our customer care whatsapp/phone within 24 hours upon receipt.
Customer to provide images of damaged product.
Once replacement is agreed, Your purchased items must be in its original unused condition to be eligible for an exchange. Items received by the customer to be returned to our dispatch center within 7 days of the date of receipt of goods.
1.Please write an email with your order number & reason for exchange to firstname.lastname@example.org.
2.Upon receipt of an acknowledgement from Athulyaa.com, please courier the items to the below mentioned address & send us an email with the tracking details.
38/27,Everest Colony, Pari Salai
Chennai – 600037
Customer Support : 91-8825740704
3. The buyer will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange.
4.Once we receive the goods & verifying the condition, we’ll send you a credit note for the value of the item(s).
5. This credit note can be utilized against any future purchase from our website, either immediately or within 3 months from the date of credit note .
6. Please email us the credit note ahead of making your future purchase.
7. No cash refunds for the items purchased.